Claims

The Faraday claims team provides a first class service to clients, brokers and our underwriting teams.

The team has over 200 years of collective experience. This provides a very substantial body of knowledge to inform and accelerate the claims process. Each of the claims managers is a well established lead claims professional in his or her chosen field, with a proven track record of dealing with complex claims and assisting our clients.

Our approach to claims handling is proactive, principled, and focused. We encourage direct communication between claims handlers and clients throughout, and look to partner with clients whenever we can, to arrive at the best possible outcome.

All our claims specialists are embedded with our underwriting teams, offering first-hand support to our underwriters with the goal to add value at all stages of the insuring process.

This close involvement enables us to understand our clients’ needs and help tailor and improve the service we offer.

We are resourced to allow sufficient time to study each claim in detail and to assist our clients in getting back to business, by delivering supportive and efficient claims resolution. Our aim is to pay a covered claim as quickly as we are able, once the facts are established, and to communicate effectively with our clients.

Team members make a point of attending seminars and conferences that are relevant to business lines, to enhance and update their knowledge and are heavily involved in London market committees.

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Charles Glaisher
Head of Claims
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Chris Handy
Property & Property Treaty
Claims Manager
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Gemma Mills
Property & Property Treaty
Senior Claims Negotiator
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Gerry Lynch
Specialist Lines
Claims Manager
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Lucy Mann
Specialist Lines
Senior Claims Negotiator
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Lucy Mann
Specialist Lines
Senior Claims Negotiator

Email:

Tel:

+44 (0)20 7680 4237

Team:

Claims

Joined:

2013

History:

Towers Watson (2009 - 2013)

BMS Group (2005 - 2009)
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Sam McIlwain
Specialist Lines
Senior Claims Negotiator
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Sam McIlwain
Specialist Lines
Senior Claims Negotiator

Email:

Tel:

+44 (0)20 7680 4346

Team:

Claims

Joined:

2014

History:

Brit Global Specialty (2010 - 2014)

Paragon International Insurance Brokers (2005 - 2010)

Aon (2003 - 2005)
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Richard Willoughby
International Casualty
Claims Manager
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Jonathan Britt
International Casualty
Senior Claims Negotiator
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Kevin Viggiano
International Casualty
Claims Negotiator
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Jay Dines
UK EL/PL
Claims Manager
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Ian Jolly
UK EL/PL
Senior Claims Negotiator
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Chris Beamont
UK EL/PL
Claims Negotiator
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David Webb
Aviation
Claims Negotiator
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Maria Paula Bernal
Financial Lines
Senior Claims Negotiator